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Accessibility statement for Office of the Registrar of Consultant Lobbyists

This accessibility statement applies to

This website is run by the Office of the Registrar of Consultant Lobbyists. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts 
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The transactional registration pages have one remaining error for use with screen readers 
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format:

  • email
  • call 020 7271 8827

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: or call 020 7271 8827.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Find out how to contact us.

Technical information about this website’s accessibility

The Office of the Registrar of Consultant Lobbyists is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to one remaining non-compliance, listed below. The majority of issues were discovered in early 2021, when the Office of the Registrar of Consultant Lobbyists commissioned an accessibility audit of its website, covering the information and transactional Register pages. These issues are now resolved.

Navigation and accessing information

Conforms to WCAG AA standards

Interactive tools and transactions

  • Form fields in the registration pages have been marked up incorrectly, causing the form to appear unlabelled to screen reader users when navigating outside of context. WCAG Reference 1.3.1 Info and Relationships (Level A) and 4.1.2 Name, Role, Value (Level A). These have been corrected with the exception of the change password page which is supplied by Salesforce. This accessibility error has been reported to them.

Disproportionate burden

We are reviewing the list above throughout 2021 and will update any that are a disproportionate burden.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix investigation case summaries and business and accounts reporting.

Any new PDFs we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website:

May-September 2021 – all WCAG A and AA fixes completed, with the exception of the unlabelled change password page which has been reported to Salesforce.

Preparation of this accessibility statement

This statement was prepared on 29 September 2021. It was last reviewed on 28 May 2021.

This website was last tested on 18 February 2021. The test was carried out by Digital Accessibility Centre.

We used this approach to deciding on a sample of pages to test: DAC were asked to  audit WordPress information pages:

  • Home
  • About
  • Guidance
  • News and publications
  • Guidance

And user journeys on the Salesforce transactional pages:

  • Registration
  • Submit a Quarterly Information Return.