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Accessibility statement for Office of the Registrar of Consultant Lobbyists

This accessibility statement applies to

This website is run by the Office of the Registrar of Consultant Lobbyists. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts 
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The transactional registration pages may be difficult to use with screen readers 
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format:

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
or call 020 7271 8827.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Find out how to contact us.

Technical information about this website’s accessibility

The Office of the Registrar of Consultant Lobbyists is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. These issues were discovered in early 2021, when the Office of the Registrar of Consultant Lobbyists commissioned an accessibility audit of its website, covering the information and transactional Register pages. Since then, some fixes have been completed. We are reviewing the outstanding issues throughout 2021 and will provide updates. 

Navigation and accessing information

Conforms to WCAG AA standards

Interactive tools and transactions

  • Link text provided on register pages was not clear in its purpose to screen reader users or where duplicated throughout the page. WCAG Reference 2.4.4 Link Purpose (In Context) (Level A)
  • In the register pages, labels provided are ambiguous in their instruction to screen reader users. WCAG Reference: 2.4.6 Headings and Labels (Level AA) 
  • In the register pages, there is an issue with content automatically activating upon reaching focus via keyboard tab or screen reader navigation. WCAG Reference 3.2.1 On Focus (Level A)
  • Upon errors appearing on the registration pages, users of assistive technologies are not made aware of this content appearing. WCAG Reference 2.4.3 Focus Order (Level A) and  4.1.3 Status Messages (Level AA).
  • In the registration pages, a fieldset is provided but there is not an appropriate legend to announce alongside the radio buttons. This is confusing for screen reader users that navigate outside context as it is not clear what each radio button is referring to. WCAG Reference 1.3.1 Info and Relationships (Level A).
  • Some page titles in the registration pages are not unique and descriptive of content. WCAG Reference 2.4.2 Page Titled (Level A). 
  • Duplicate form labels appear in the registration pages and may confuse screen reader users that navigate outside of context. WCAG Reference 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA).
  • Form fields in the registration pages have been marked up incorrectly causing the form to appear unlabelled to screen reader users when navigating outside of context. WCAG Reference 1.3.1 Info and Relationships (Level A) and 4.1.2 Name, Role, Value (Level A)
  • In the registration pages, blank cells could be located within the table making it confusing for screen reader users. WCAG Reference 1.3.1 Info and Relationships (Level A). 
  • A single radio button, instead of a single checkbox, is on the registrant principals declaration in the Quarterly Information Return for registrants. WCAG Reference: 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
  • Headings at level 2 in the registration pages contain no content, which is confusing for screen reader users. WCAG Reference 1.3.1 Info and Relationships (Level A)
  • In the registration pages error messages are duplicated and do not uniquely describe the form field it is referencing. WCAG Reference 3.3.1 Error Identification (Level A)

Non-compliance with the accessibility regulations

  • The accessibility problems identified from the audit are listed above, along with the WCAG 2.1 AA success criteria the problem fails on.
  • We are reviewing these throughout 2021 to fix or to provide an update.

Disproportionate burden

We are reviewing the list above throughout 2021 and will update any that are a disproportionate burden.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix investigation case summaries and business and accounts reporting.

Any new PDFs we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website:

May-July 2021 – all WCAG A fixes scheduled

August – October 2021 – all WCAG AA fixes scheduled

Preparation of this accessibility statement

This statement was prepared on 28 May 2021. It was last reviewed on 28 May 2021.

This website was last tested on 18 February 2021. The test was carried out by Digital Accessibility Centre.

We used this approach to deciding on a sample of pages to test: DAC were asked to  audit WordPress information pages:

  • Home
  • About
  • Guidance
  • News and publications
  • Guidance

And user journeys on the Salesforce transactional pages:

  • Registration
  • Submit a Quarterly Information Return.